The Neighbourhood
Overview
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Change Dates and Guest(s) Check-in: 1:00 PM | Check-out: 11:00 AM
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Address: Near Lakshmi Hospital, Pallimukku, Ernakulam, Ernakulam, Kerala, 682016.
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Google Reviews of The Neighbourhood
Explore What Real Customers Are Saying About Their Experiences with Hotel Services
Totally Disappointed. I had a booking last week for a single night, which I had made well in advance. I called ahead to inform the hotel of my late-night arrival and my need for a late check-out. The front office staff assured me that a late check-out would be possible if rooms were available. We arrived at around 11:30 PM on the day of check-in, only to be informed by the front desk that the room I had booked was not available. They demanded extra payment for another room, leaving us with no choice but to comply given the late hour. Reluctantly, I paid the additional fee and reiterated my need for a late check-out at 1:30 PM, which the staff agreed to. The next day, at 11:00 AM, I received a call insisting I check out immediately. I explained that I had already been granted a late check-out. After retelling the entire situation, I was then told I would have to vacate the room for 30 minutes due to pest control. This disruption came while we were trying to rest after a long day of travel. Worst hospitality I have ever encountered. The lack of organization and communication among the staff was appalling, and their handling of the situation was both unprofessional and disrespectful. To make matters worse, the hotel does not have a lift, forcing guests to carry their luggage up multiple flights of stairs. I will never recommend this hotel to anyone.
I had to check in at 5 am and the staff made an exception for me since I informed them 2 weeks prior and accomadated me till the actual check-in at 11am. The rooms were clean and smelt great! The bathrooms were well-maintained. The staff were cordial and friendly. The breakfast menu can be improved as it didn't feel very fresh to taste. All in all a great stay
My two friends and I stayed at this establishment for three nights, and unfortunately, our experience was marred by extremely poor behavior from the staff. It felt like they treated us with disdain, as if saying, "This is who we are, and if you don't like it, tough luck." Nowhere did they communicate any rules or guidelines, instead assuming that guests should conform to their liking, which is simply unacceptable. During our stay, a friend came to visit us and stayed for just half an hour due to the high temperature outside. Out of courtesy, I informed the staff that my friend would be joining us in my room for a brief chat. However, they made a huge scene about it and reluctantly allowed the visit for a mere 10 minutes. Exactly 10 minutes later, one staff member came to the room and abruptly informed us that our time was up, while simultaneously, another staff member started calling from the reception area. When we descended to the reception, the person there shouted at us to leave, displaying an alarming level of aggression. It was clear that he was always on edge and seemed eager to pick a fight. Such rude and hostile behavior towards paying customers is entirely unacceptable, especially from a business supposedly in the hospitality industry. I sincerely hope that this review prompts the management to reconsider their staff's behavior and approach towards guests. It's imperative for them to reflect on their actions and strive to create a welcoming and respectful environment for all patrons.
Beautiful place at a great location. It is easy to reach from the ernakulam South metro station. The staff is really nice and helpful. The included breakfast is really good. You get idli, sambar, chutney, omlette, cornflakes, milk, pineapple juice. Great place to get a room if you're the city.
We had an exceptional stay at Neighborhood Hotel with my family. This was our second visit, and once again, The staff were incredibly helpful and attentive, always greeting us with a warm "Namaste." The food was excellent, and the overall experience was wonderful. The hotel's commitment to safety and friendliness made us feel right at home. Without a doubt, we'll Neighborhood Hotel for our future visits to Cochi. I highly recommend it to anyone planning a trip to this area.
FAQs about
The The Neighbourhood
Check-in time is at 1:00 PM, and check-out time is at 11:00 AM. We can accommodate early check-ins and late check-outs based on availability, so feel free to inquire.
Yes, we have parking available for guests. There may be a daily fee, so please ask our front desk for details.
We offer both room-only and bed-and-breakfast rates. If you choose the CP Meal Plan, breakfast is included. Otherwise, you can order breakfast at our on-site restaurant.
We provide complimentary Wi-Fi access for all guests in common areas throughout the hotel premises.
Our cancellation policy varies depending on the rate you choose. Please check your reservation confirmation for details or contact our reservations team for assistance.
Our hotel is entirely smoke-free. Smoking is not allowed in the rooms or any indoor public areas. Designated smoking areas are available outside the hotel.
Yes, we offer luggage storage facilities for our guests. You can securely store your luggage with us before check-in or after check-out.
Children are welcome, and we can provide extra beds or cots upon request. There may be an additional charge, so please inquire when making your reservation.
We have implemented enhanced cleaning and safety protocols in accordance with local health guidelines. These measures include mask requirements, sanitization stations, and social distancing practices.
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